Booking Policy

Reservation Process:

  • How to Book: You can book the tour through our website or by contacting our customer service team via email or phone. To reserve the plan you need to make an initial deposit of 100$ and can cover the remaining balance in maximum installments as we provide flexible payment plans.
  • Confirmation: Booking confirmation will be provided within 24 hours via email once the deposit is received.
  • Payment: We accept various payment methods, including credit/debit cards, bank transfers, and online payment systems. Full payment is due 30 days before the departure date.

Changes and Cancellations:

  • Changes: To make changes to your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional fees.
  • Cancellations:
      • Cancellation Fees: Cancellations made 60 days before departure incur a 10% fee; 30 days before, a 50% fee; less than 30 days, no refund.
      • Refunds: Refunds will be processed within 14 days of cancellation, minus any applicable fees.
      • Non-Refundable Deposits: The initial deposit is non-refundable.

2. Payment Policy

Accepted Methods:

  • We accept credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, and online payment systems like PayPal.

Currency:

  • Payments are accepted in USD $,GBP £, EUR €.  Currency conversion fees may apply for payments in other currencies.

Security:

  • All payment transactions are secured using SSL encryption to protect your personal and payment information

Price Validity Period:

  • Initial Price Validity: The price of each package is valid for 10 days. This period is subject to change based on availability and other factors. Booking Date: Prices are confirmed and guaranteed at the time of booking and payment. Any changes in price after the booking date will not affect the confirmed price for bookings that have been completed.

Factors Affecting Price Changes:

  • Prices may be subject to change due to various factors, including but not limited to:
    Seasonal Variations: Prices may vary based on peak seasons, holidays, and special events.
    Currency Fluctuations: Changes in currency exchange rates may impact the price of packages.
    Supplier Costs: Increases in costs from suppliers such as airlines, hotels, or local tour operators may result in price adjustments.
    Availability: Limited availability or changes in the availability of services and accommodations may affect pricing.

Booking Confirmation:

  • Prices are confirmed at the time of booking. To secure the package at the quoted price, a deposit of 100$ and 30% to 50% of quoted price should be paid within 7 days of deposit for the reservation of flight.

3. Travel Insurance Policy

Coverage:

  • We recommend purchasing travel insurance that includes:
    • Trip Cancellation: Coverage for non-refundable expenses if the trip is canceled.
    • Medical Emergencies: Coverage for medical expenses during the trip.
    • Baggage Loss: Coverage for lost or stolen baggage and personal belongings.

Exclusions:

  • Common exclusions include pre-existing conditions and high-risk activities.

Claims Process:

  • To file a claim, contact your insurance provider with all necessary documentation, including proof of booking and any receipts. For assistance, contact our customer service team.

4. Health and Safety Policy

Health Requirements:

  • Travelers are required to have up-to-date vaccinations and any necessary health certifications as per the destination’s requirements.

Safety Precautions:

  • We adhere to all local safety regulations and guidelines. Our tours include safety briefings and emergency procedures.

Emergency Procedures:

  • In case of an emergency, contact our local tour guide or use the provided emergency contact numbers. Our team is available 24/7 to assist.

5. Refund Policy

Eligibility:

  • Refunds are granted for cancellations due to illness or significant changes in travel plans, subject to our cancellation policy.

Process:

  • Refunds will be processed within 14 days, minus any administrative fees. Contact our customer service team to initiate a refund.

Non-Refundable Items:

  • Non-refundable costs include certain deposits and administrative fees.

6. Terms and Conditions

Tour Inclusions:

  • Tour packages typically include accommodation, meals, guided excursions, and transportation as specified in the itinerary.

Exclusions:

  • Personal expenses, optional activities, and items not explicitly stated in the itinerary are not included.

Client Responsibilities:

  • Clients are responsible for having valid travel documents, adhering to local laws, and ensuring personal safety.

Liability:

  • The company is not liable for changes, cancellations, or unforeseen events beyond our control. We will endeavor to provide suitable alternatives where possible.

7. Privacy Policy

Data Collection:

  • We collect personal information such as contact details and payment information necessary for booking and customer service.

Data Use:

  • Collected data is used for managing bookings, customer service, and marketing (with consent).

Data Protection:

  • Personal information is protected using secure systems and protocols.

Third-Party Sharing:

  • Data may be shared with trusted third parties for operational purposes, such as hotels and tour guides, under strict confidentiality agreements.

8. Accessibility Policy

Services for Travelers with Disabilities:

  • We provide accommodations and services for travelers with disabilities, including accessible transportation and lodging.

Contact Information:

  • For special assistance or inquiries about accessibility, please contact our customer service team at [email/phone].

9. Customer Service Policy

Availability:

  • Our customer service team is available 24/7 to assist with any inquiries, bookings, or issues.

Contact Methods:

  • You can reach us via phone or email.

Response Time:

  • We aim to respond to all inquiries within 24 hours.

Complaint Resolution:

  • If you have any complaints, please contact our customer service team. We strive to resolve all issues promptly and to your satisfaction.

These policies help establish clear expectations and provide a structured framework for managing customer interactions, ensuring a professional and reliable service.